Support
How to get help with Eggbeater.
Tournament-day issues, account questions, billing, accessibility: one inbox, fast turnaround, real humans.
- Within 1 business day
- One inbox
- Real humans
Contact
Email hello@eggbeater.app. Expected response within 1 business day. For tournament-day emergencies, put TOURNAMENT DAY in the subject line so it jumps the queue.
The apps
One inbox covers all of them. Tell us which app and which device you are on and we can help faster.
iPhone · iPad · Apple Watch · Android · Web
Eggbeater
The app for spectators, coaches and scorers: schedules, live scores, brackets, alerts and the phone scorer.
Spectator guideiPad · Mac · Android tablets · Windows
Eggbeater Desk
The scoring console for the game desk, with the shot map, the lineup and the Colorado console connection. Free on every platform.
Desk guide
Apple TV
Eggbeater on Apple TV
Live scores, brackets, standings and schedules on the big screen. It comes with the iPhone and iPad app.
Spectator guide
Web · beta
Eggbeater Ref
The officiating record for referees: claim the games you worked and the sheet fills itself in from the desk. Nothing to install.
About Eggbeater Ref
Guides
Most questions are answered in one of these:
- High School Onboarding. Starting a high school program: what to send us, what game night looks like at the desk, and what spectators and coaches get out of it.
- Spectator Guide. How to find your team, follow live scores, sync your calendar.
- Admin Guide. Tournament setup, brackets, package publishing, scorer access.
- Desk Guide. Scoring a game on Eggbeater Desk for iPad and Mac: the hands-free clock, the shot map, the rules the desk keeps.
- Colorado Console Setup. Connecting a Colorado Time Systems System 6 console to Eggbeater Desk on Windows or Mac: the parts, the steps, and what to do if something’s off.
- Eggbeater Ref. For referees: claim the games you worked and your officiating record fills itself in from the desk. Free, nothing to install.
- League Builder Guide. Building a multi-week season, multi-club league.
- Tournament Guide. Operational playbook for hosts.
- Accessibility. Support features: VoiceOver, Voice Control, Dark Mode, larger text, reduced motion and more.
Questions
Common questions
I forgot my password / can’t sign in
Eggbeater uses Sign in with Google or Sign in with Apple, so there’s no password. If you can’t sign in, double-check you’re using the same account you signed up with. If you previously signed in with Google and now sign in with Apple using the same email, we make a brand-new account. Write to us so we can merge or fix it.
How do I delete my account?
In the app: Settings, then Account, then Delete Account & Data. This permanently removes your sign-in and stored locally-cached preferences. Tournament and game stats stay with the club (anonymized, not personal). You can also email hello@eggbeater.app and we’ll process the deletion within 30 days.
How do subscriptions and refunds work?
Paid plans are billed through Apple App Store, Google Play, or Stripe (depending on the platform). Refunds for App Store / Play purchases are handled directly by Apple or Google. We don’t have access to your payment details. For Stripe-billed plans (club admins), email us and we’ll process a refund directly.
Scores aren’t updating / the app feels stuck
The fastest reset: Settings, then Reset App Data & Reload. This clears the local cache without signing you out. If the issue persists during a live tournament, check that the live current code-and-club is correct. The server-side state may need to refresh.
Add games to my calendar
On iOS: Schedule tab, then Add to Apple Calendar (or subscribe to the per-team .ics calendar). On any platform: connect to Add to Google Calendar. Sign in, select a calendar, and games sync automatically. See the Spectator Guide for details.
How do I report an accessibility issue?
Email hello@eggbeater.app. We aim to respond within 2 business days and resolve confirmed issues in the next app update. See the Accessibility page for what’s currently supported.
How do I report a bug?
Email us with the device + OS version, what you did, what you expected, and what happened instead. A screenshot or screen recording is gold. They cut bug-fix time roughly in half.
Privacy & Terms
See our Privacy Policy and Terms of Service for what we collect, how it's used, and your rights.